Your Privacy Matters: We built Wrench to help mechanics, not to sell your data. This policy explains exactly what we collect, why we need it, and how we protect it.
1. Information We Collect
Account Information:
- Email address (for login and communication)
- Password (encrypted and stored securely)
Vehicle Data:
- VIN numbers you enter or scan
- Vehicle specifications and information
- Diagnostic trouble codes (DTCs)
- Maintenance records and schedules
Diagnostic Sessions:
- Conversations with our AI diagnostic system
- Photos of scan tool screens, parts, or components
- Voice recordings (when using voice input feature)
- Session summaries and reports
Usage Analytics:
- Pages visited and features used
- Time spent in the app
- Device and browser information
- Error logs and crash reports
2. How We Use Your Information
To Provide the Service:
- Process VIN decodes and provide vehicle specifications
- Generate AI diagnostic suggestions
- Store and retrieve your diagnostic history
- Enable voice input and text-to-speech features
To Improve the Service:
- Analyze usage patterns to enhance features
- Train our AI models on anonymized diagnostic data
- Fix bugs and improve performance
- Develop new features based on user needs
Community Notes:
- Aggregate anonymous diagnostic data to build a knowledge base
- Share general patterns and solutions (never personal info)
- Help other mechanics learn from common issues
3. What We DON'T Do
We Never:
- Sell your personal data to third parties
- Share customer information with competitors
- Use your data for advertising purposes
- Share VIN numbers or vehicle details publicly
- Access your diagnostic sessions without permission
4. Data Sharing
We only share your information in these limited cases:
- With your consent: When you explicitly authorize sharing
- Service providers: Trusted partners who help us operate (under strict privacy agreements)
- Legal requirements: When required by law or to protect safety
- Business transfer: If Wrench is sold, your data would transfer to the new owner
5. Data Retention
Active Accounts:
- Diagnostic sessions: Kept indefinitely for your reference
- Vehicle data: Retained while you use the service
- Usage analytics: Aggregated data kept for improvement purposes
Account Deletion:
- Personal information deleted within 30 days of account closure
- Anonymous diagnostic patterns may be retained for community benefit
- Legal or safety-related data retained as required
6. Data Security
We protect your data through:
- Encryption in transit (HTTPS) and at rest
- Secure, password-protected servers
- Regular security audits and updates
- Limited access to data on a need-to-know basis
7. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correct: Update incorrect information
- Delete: Request deletion of your account and data
- Port: Export your diagnostic sessions and reports
- Restrict: Limit how we use your data
8. Children's Privacy (COPPA)
Wrench is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.
9. International Users
If you're outside the United States, your information may be transferred to and processed in the US, where our servers are located. By using Wrench, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy occasionally. We'll notify users of significant changes via email or in-app notification. Continued use after changes means you accept the new policy.
11. Contact Us
For privacy questions, data requests, or concerns:
- Email: [email protected]
- Mail: Wrench Privacy Officer, [Address TBD], Manlius, NY 13104
Built by mechanics who understand that trust is earned, not assumed.